Order & Payment Policies
Processing Time
- Non-Printed
Orders: Ship within 3–10 business days
- Printed
Orders: Standard lead time is 4–6 weeks
Order Minimum
- Minimum
Order Value: $200.00
- Orders
Below Minimum: $50.00 service charge applies
Product Minimums
- Standard
Products: 3 pieces per shade per product
- Kits
& Palettes: 6-piece minimum per selection
- Below
Product Minimum: 50% service fee applies
- Price
Breaks: Apply only to identical product, shade, and packaging style
Payment Terms
All orders must be prepaid using one of the following
methods:
- Visa
- MasterCard
- American
Express
- Discover
- Wire
Transfer
- ACH
Transfer
International Orders
- Must
be prepaid by bank wire or credit card (secure payment link provided).
- Credit
card payments must be processed prior to order fulfillment.
Cancellation Policy
- 50% of
the order total or $200.00 (whichever is greater)
Returned Checks
- $50.00
fee per returned check
Ordering & Shipping Information
How to Order
- Orders
may be placed via phone or email.
- Please
allow 24–36 hours to receive your quote and secure payment link.
Rush Service
- $100.00
or 20% of the total order (whichever is greater)
- Order
must be placed before 12 PM EST
- Ships
within 24 hours when possible (exceptions may apply)
- Shipping
charges not included
- Restrictions
may apply
Delivery & Responsibility
- Audrey
Morris is not responsible for UPS, USPS, or FedEx delivery times.
- Someone
must be present to receive delivery.
- Returned
packages will incur additional shipping charges.
- Additional
shipping fees will be invoiced.
- Signature
required for orders over $500.00.
Freight & Customs
- Freight
charges are due at order completion.
- Customer
is responsible for all customs fees, brokerage fees, duties, and taxes.
- Pallet
Fee: $20.00 per pallet
- Pail
Fee: $10.00 per pail (bulk orders)
Shipping Issues
- Shortages
or damages must be reported within 48 hours of receipt.
Shipment Refusals
- Subject
to a 50% handling fee plus shipping charges.
Backorders
- We do
not back order.
- Out-of-stock
items are marked on your invoice.
- Unshipped
items are not charged.
- Items
may be reordered with your next $200 minimum order.
Important Guidelines
Florida Clients
- Must
provide a signed Sales Tax Certificate (DR-13).
Returns & Exchanges
- All
sales are final.
- Returns
require written authorization.
- Unauthorized
returns will be returned at the customer’s expense.
Phone Orders
- Must
be followed by a written purchase order with accurate part numbers.
Order Changes
- Once
an order is placed, no add-ons or modifications are permitted.
Legal & Compliance
Copyright
All materials are the property of Audrey Morris Cosmetics
& Skin Care.
No reproduction permitted without written consent.
Product Responsibility
- Audrey
Morris is not liable for repackaged products.
- Repackaged
products are not covered under company insurance.
Customer Responsibility
Customers must comply with FDA and state labeling
regulations.
Title of Goods
Ownership remains with Audrey Morris until payment is made
in full.
Pricing Notice
Prices are subject to change without notice.